Privacy Policy

Information we collect

To provide online casino services, Candy96 Casino may handle information that identifies a player or can reasonably be connected with a player. The information collected depends on how the website and account are used, the services requested and any checks that must be completed. Some information is provided directly by the player, while other information is generated when the website, account or payment services are used.

Account and contact details

When a player registers or updates an account, we may handle details such as a name, date of birth, residential information, username, login details and contact information. We may also keep records of account preferences, responsible gaming settings, communications and support requests. Players should provide information that is accurate and keep it updated where necessary. Inaccurate or incomplete information can affect the ability to use some account features or complete required checks.

Verification and compliance information

A casino account may require identity, age, address or other verification. For this purpose, we may handle copies or details from identity documents, proof of address, images, account history and information supplied during verification. We may also record the results of verification, security and anti-fraud checks. These checks help protect players, prevent misuse of accounts and support obligations that apply to online gambling services.

Payment and transaction records

We may handle information about deposits, withdrawals, winnings, wagers, bonuses where applicable, payment status and transaction history. Payment details may be processed through payment providers. We aim to handle only the information needed to process transactions, investigate disputes, identify unusual activity and maintain accurate financial records. Payment providers may have their own privacy policies and terms.

Technical, device and usage information

When a player uses the website, technical information may be collected automatically. This can include an IP address, browser type, operating system, device identifiers, language settings, time zone, pages visited, approximate location derived from technical data, login times and information about how the website is used. We may also record error reports, security events and similar technical information needed to keep the service reliable and secure.

How we use information

Personal information is used for clear and legitimate business and service purposes. The main reasons for handling information include setting up and operating player accounts, providing casino services, processing transactions, communicating with players and meeting requirements that apply to the operation of an online gambling website.

• To create, maintain and administer a player account.
• To confirm identity, age and other details where verification is required.
• To process deposits, withdrawals and other account transactions.
• To detect, prevent and investigate fraud, money laundering, account misuse, collusion and other suspicious or unlawful activity.
• To provide customer support, respond to questions and resolve complaints or disputes.
• To maintain website functionality, troubleshoot technical problems and improve usability.
• To apply security measures, monitor unusual activity and protect the website, players and service providers.
• To send service messages about accounts, transactions, security, changes to services or this Privacy Policy.
• To comply with legal, regulatory, court, tax, accounting and other official requirements that apply to the business.
• To send promotional communications where permitted and where the player has provided consent or another lawful basis applies.

We do not use personal information for purposes that are unrelated to the reason it was collected unless the use is permitted or required by applicable requirements, or the player has been informed and has provided consent where consent is needed. If information is anonymised or combined so that it no longer reasonably identifies an individual, it may be used for reporting, analysis, security and service improvement.

Sharing information

Information may be shared with trusted service providers that help operate the website and account services. These providers may support payment processing, identity verification, fraud prevention, hosting, information security, customer support, communications, technical maintenance and analytics. They should receive information only where it is needed for their function and are expected to handle it securely.

Information may also be disclosed when necessary to protect the rights, safety or security of players, the website or another person; to investigate suspected fraud or unlawful conduct; to manage a dispute; or to respond to a valid request from an authorised public body. We do not sell personal information as a general commercial product. Where service providers operate in another country, information may be handled outside Australia subject to the arrangements and safeguards used for that service.

Cookies, security and retention

Cookies and similar technologies

The website may use cookies and similar technologies to remember preferences, keep account features working, support security, understand website usage and improve performance. Some cookies are necessary for core functions, such as maintaining a session or helping to identify unusual activity. Other cookies may support analytics, personalisation or marketing, depending on the features in use.

Players can manage or restrict cookies through their browser settings. Blocking or deleting cookies may affect how the website operates, and some account or security features may not work correctly without necessary cookies. Browser settings may also allow players to delete existing cookies, receive a notice when a cookie is being placed or block selected categories.

Security

We use reasonable administrative, technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication processes, monitoring, secure connections, staff procedures and checks on service providers. No website, electronic transmission or storage system can be guaranteed to be completely secure, so players should use a strong password, keep login details private and contact support promptly if they suspect that an account has been accessed without permission.

Keeping information

We keep personal information only for as long as it is reasonably needed for the purpose for which it was collected, for account administration, dispute handling, security, reporting and business records, or as otherwise required. Some records must be kept for a period required by law even after a player closes an account or asks for information to be deleted. The length of time depends on the type of record and the applicable requirements.

When information is no longer required, it may be securely deleted, destroyed, anonymised or placed beyond ordinary use. Closing an account does not necessarily remove every record immediately, particularly where information is needed for legal, fraud prevention, financial or dispute-related purposes.

Your privacy choices and rights

Players may contact us about the personal information associated with their account. Depending on the circumstances and any applicable requirements, players may ask to access the information we hold, request correction of information that is inaccurate or incomplete, ask for deletion of personal information, or withdraw consent to receive marketing communications.

How to make a request

To exercise these data rights, contact support@candy96-casino.click. Please explain the request clearly and include enough information for us to understand what is needed. For account security, we may need to verify the identity of the person making a request before providing information or changing account details. We may ask for reasonable additional information for this purpose, and sensitive documents should not be sent unless requested through an appropriate secure process.

• Access: ask for a copy or explanation of personal information held about you, subject to applicable exceptions.
• Correction: ask for inaccurate, outdated or incomplete information to be corrected or updated.
• Deletion: ask for personal information to be removed where it is no longer needed or where deletion is otherwise available.
• Marketing consent: withdraw consent to promotional emails or other direct marketing communications at any time.
• Preferences: adjust available communication, cookie or account preferences through the website, browser settings or the contact process.

Withdrawing marketing consent will not affect essential service communications. We may still send messages needed to operate an account, process transactions, complete verification, address security matters or provide important information about the website or this policy. If a player asks for deletion, we may retain information that must be kept for a period required by law or that is needed for security, fraud prevention, dispute resolution or other permitted purposes.

Updates to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, information practices or applicable requirements. The updated version will be made available on the website, with the revised date or other notice where appropriate. Players should review this page periodically. If a change materially affects how personal information is handled, additional notice or consent may be provided where required.

If you have a question about this Privacy Policy, believe your privacy has not been handled appropriately or want to exercise a data right, contact support@candy96-casino.click. We will review the request and respond in accordance with applicable requirements.