Betting Rules

General betting conditions

These rules apply to bets, wagers and other eligible gaming activity made through Candy96 Casino. Additional rules may apply to a particular sport, market, game, promotion or payment method. Where a product-specific rule differs from a general rule, the product-specific rule will normally apply to that product. The relevant rules and information will be made available on the website or displayed before a wager is confirmed.

You are responsible for reading the information shown on the betting screen before submitting a wager. This includes the selection, odds or price, stake, possible return, event details, applicable restrictions and any conditions affecting settlement. A wager should only be placed when all details are correct. Once a bet has been accepted, it may not be changed or cancelled unless the applicable rules expressly allow it.

• You must be legally permitted to use the relevant service in the place where you are located.
• You must meet the minimum age requirement that applies under Australian law and the rules of the relevant service.
• You must provide accurate, current and complete information when registering and when using your account.
• You must use your own account and must not allow another person to access or operate it.
• You must keep your login details, payment information and other security credentials confidential.
• You must not use the service for unlawful activity, fraud, collusion, money laundering or any other prohibited purpose.
• You must not attempt to manipulate a market, game, result, promotion, technical process or account system.
• You must follow any account, staking, market, game and transaction limits that are displayed or otherwise notified to you.

Candy96 Casino may refuse, restrict, suspend or review activity where this is reasonably necessary for security, compliance, responsible gambling, technical or operational reasons. If an account or transaction is reviewed, you may be asked to provide information or documents to verify your identity, age, source of funds or ownership of a payment method. A review may affect access to an account or the processing of a transaction while it is underway.

Account responsibility

Only one personal account should be used unless the website expressly states otherwise. You must not create accounts for other people, use a false identity or open additional accounts to avoid a restriction. If you believe that someone else has accessed your account, change your password where possible and contact the available support channel through the website promptly. You are responsible for checking your account activity and reporting anything that appears incorrect or unauthorised.

Placing and accepting wagers

A wager is submitted when you select the relevant option, enter or confirm the stake and complete the acceptance process. A confirmation message, bet reference or entry in your account history may indicate that a wager has been received. A request to place a wager is not necessarily an accepted wager. Bets may be declined, rejected, limited or placed on hold before acceptance.

The price or odds available at the time of confirmation apply unless the relevant product rules state otherwise. Prices can change before a wager is accepted. You should check the final price, stake and possible return before confirming. If a technical issue causes an incorrect price, duplicated bet, missing selection or other obvious error, the affected wager may be corrected, cancelled or settled under the applicable rules.

1. Choose the sport, game, event, market or selection carefully.
2. Review the event name, participants, start time, market description and any special conditions.
3. Check whether the wager is placed before the event, during the event or under another available format.
4. Confirm the stake, odds or price and any displayed potential return.
5. Submit the wager only after checking that the information is correct.
6. Retain the confirmation or refer to your account history if you need to check the status of a wager.

Sports and event betting

Sports and event markets may contain special rules about starting times, postponed events, abandoned events, participant changes, dead heats, tie outcomes, corrections to results and the information used for settlement. The market description may also define terms such as match winner, total score, handicap, place, line, margin or an individual performance. You should read the market wording because a familiar term may have a specific meaning for that market.

Live or in-play betting may be subject to delays between the event and the information displayed on the website. A market can be suspended, reopened or adjusted while an event is taking place. A wager submitted during a suspension or after a material change may not be accepted. If an event begins before a wager is accepted, the wager may be treated as a live wager or may be rejected, depending on the product rules.

Gaming and casino products

Casino and other gaming products are governed by the rules shown for the individual game. Those rules may explain the objective, available options, stake range, bonus features, result process and treatment of interrupted play. The outcome of a game is determined by the applicable game system and rules. You must not interfere with the software, use unauthorised tools or attempt to obtain an unfair advantage.

Settlement, cancellations and results

Bets are settled using the official result or other settlement source specified in the applicable product rules. Initial information displayed on a website, broadcast or third-party service may be subject to correction. A result can be changed where the relevant governing body or official source changes or corrects it within the period allowed by the applicable rules.

If an event is postponed, abandoned, interrupted, rescheduled or materially changed, the affected wagers will be treated according to the rules for that sport, market or product. Some selections may remain valid while others may be cancelled or declared void. A bet will not necessarily be void merely because an event does not take place on its original date.

• A market may be void if it cannot be settled fairly or if the relevant event or condition does not occur.
• A selection may be void if a participant does not take part, where the applicable rules require participation.
• A bet may be cancelled if it was accepted because of an obvious technical or pricing error.
• A multiple or combination bet may be recalculated if one or more selections are void, subject to the relevant rules.
• A duplicated transaction or wager may be corrected so that the account reflects the intended valid activity.
• If an official result is unavailable or unreliable, settlement may be delayed until an appropriate result can be confirmed.

Where a wager is void, the usual outcome is that the stake for that wager is returned or removed from the relevant calculation, subject to the product rules. A void result does not necessarily mean that every wager connected with the same event is cancelled. Different markets may have different settlement conditions.

Errors and technical interruptions

Online services can be affected by communication failures, software faults, maintenance, network delays or other technical problems. If a wager is not recorded in the account history, you should not assume that it was accepted. Do not repeatedly submit the same wager while a transaction is pending, as this may create additional entries if the original request is later processed.

If account balances, results, odds, game records or transaction details are affected by an obvious error, Candy96 Casino may correct the record and take reasonable steps to return the account to the position that should have applied. Any correction will be subject to the relevant terms and product rules. You should report suspected errors through the support process available on the website.

Payments, responsible play and complaints

Deposits, withdrawals and other account transactions must be made using a payment method held in your name or otherwise authorised for your use. Payment transactions may be subject to verification, processing checks, applicable limits, third-party conditions and legal requirements. A transaction may be delayed, declined or reversed if information is incomplete, the payment method is not supported, a security concern arises or verification has not been completed.

You should check your balance and transaction history regularly. Do not treat a displayed balance as proof that a transaction has fully cleared if it is marked as pending. If a payment is made in error, appears more than once or does not match your records, raise the issue promptly through the available account or support process. Candy96 Casino may require reasonable evidence before correcting a payment record.

Responsible gambling

Gambling should be treated as entertainment, not as a way to make money or recover financial losses. Set a budget before you play and only use money you can afford to lose. Consider setting personal deposit, spending or session limits where these tools are available. Take regular breaks, avoid gambling when upset or under the influence of alcohol or other substances, and do not borrow money to gamble.

• Keep track of how much time and money you spend.
• Do not chase losses by increasing stakes or placing additional bets.
• Do not gamble to deal with stress, financial problems or personal difficulties.
• Use account controls, temporary breaks or self-exclusion options if gambling is becoming difficult to manage.
• Seek independent support if you are concerned about your gambling or someone else's gambling.
• Contact the website through the available support channel if you need information about responsible gambling tools.

Complaints and rule questions

If you have a question about a wager, settlement, transaction or account decision, review the relevant rules and account history first. If the matter is not resolved, raise it through the customer support or complaints process available on the website. Include the relevant bet reference, transaction reference, date, market or game name and a clear description of the issue. Do not include passwords or unnecessary sensitive information.

Complaints are reviewed using the information available about the account, wager, transaction and applicable rules. You may be asked for further information to confirm account ownership or clarify the issue. Keeping accurate records and providing complete details can help the matter be assessed efficiently. These Betting Rules may be updated from time to time, so you should check the current version before using the service.